Clearance Sale Returns Policy

CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?

For all cancellations, your item(s) must be cancelled prior to the goods being despatched from our warehouse or an administration fee may be applicable. Please contact our team on hello@ecooutdoor.com.au with all your contact and order details so that we can help you.

Please note that Clearance Sale items may not be cancelled or returned once payment has been processed.

 

HOW DO I RETURN OR EXCHANGE AN ITEM?

We want your shopping experience to be as enjoyable as possible, if you’d like to return a non-sale item or exchange a non-sale item please contact our team on hello@ecooutdoor.com.au and one of our team members will advise you on how to manage this.

Please note that all purchases made during the Clearance Sale are non-refundable for change of mind. Refunds will only be accepted for online goods if the product is damaged or faulty.

 

CAN I RETURN STANDARD NON-SALE ITEMS IN STORE THAT WERE PURCHASED ONLINE?

Please contact our team if you wish to return an item that was purchased online. You can contact us via email at hello@ecooutdoor.com.au. Stores are unable to accept return of an item(s) purchased online without confirmation from our online team so please email your request first.

Please note that all purchases made during the clearance sale are non-refundable for change of mind. Refunds will only be accepted for online goods if the product is damaged or faulty.